Frequently Asked Questions
FAQ
Here you'll find answers to frequently asked questions. Is your question or concern not listed? No problem! Feel free to send us a message using the button below.
Questions about the
Products
What is clothing that grows with your child?
Our clothing is designed to grow up to three sizes in the arms, legs and especially the entire body
- e.g. size 62-74, covers sizes 62, 68 and 74
This is made possible by specially adapted patterns and additions to each garment.
In what sizes are the garments available?
We designed our romper so you can wear it across three sizes. With only three romper sizes:
- 50-62 (0-3 months)
- 62-74 (6-12 months)
- 74-86 (12-18 months)
You cover months 0 to 18 completely.
You can find further information about sizes in our size chart .
Is the fabric composition suitable for every skin type?
Yes. We only use OEKO-TEX certified fabrics, meaning they are free of any chemicals or other substances.
What is the fabric composition of the romper?
70% viscose from bamboo fibers, 25% cotton, 5% elastane.
Very breathable, heat-regulating and very stretchy fabric that returns to its original shape after washing.
How do I find the right size?
Please base your choice on the size your child is currently wearing and use our size chart to help you.
My child is currently wearing size 74, for example. Should I still order size 62-74 or should I go straight for size 74-86?
This varies from child to child. Please consider whether your child is petite or sturdy and which clothing size fits them best. Our cuts are designed to fit perfectly, regardless of the child's size. In this example, we recommend sizes 62-74 for petite children and sizes 74-86 for sturdy children.
How do I measure head circumference?
To do this, take a tape measure and measure from the forehead, around the neck and back to the forehead. The overlap shows you the head circumference in cm.
How should you care for and wash your clothes?
Please refer to the care label. Our fabrics are very durable. However, proper care is crucial. Then you can wear the garment for a very long time.
Questions about
Order
Is there a minimum order value?
No, there is no minimum order value.
Can I cancel my purchase?
Cancellation of an order is only possible if the order has not yet been shipped. In this case, please contact us directly using our contact form.
Please provide the following information in your contact request:
- Invoice recipient including delivery address
- Order number
- Which item do you want to cancel?
What do I do if a product arrives damaged?
Our quality assurance and shipping departments make every effort to ensure that this doesn't happen in the first place.
If damage should occur, please contact us directly using our contact form.
Please provide the following information in your contact request:
- Invoice recipient including delivery address
- Order number
- Pictures of the defect
Was the packaging already damaged? Please also send us pictures of the damaged packaging.
Can I exchange items from my order?
You can return your order, provided it is unworn and unwashed and still with the tags, within 14 days of receipt. Items from sets can only be returned as a complete set. Refunds for individual items within a set are not possible.
Then please contact us using our contact form.
Questions about
Payment & Shipping
What payment methods can I use?
All common payment methods are available. These vary depending on the country you're ordering from.
Here is a list of some payment methods:
- PayPal
- Klarna purchase on account
- Klarna Sofort
- Credit card (Visa, Mastercard, Amex)
- and much more
Are my data secure when paying?
Our store adheres to all standards for secure online payment transactions. SSL encryption and GDPR-compliant data protection ensure your payment information remains confidential and secure at all times.
Which countries do you deliver to?
We currently deliver within Germany and a few other EU countries.
When is shipping free?
Within Germany, shipping is free for orders over 69€ (EU = 89€).
For orders under 69€ (EU = 89€) the shipping costs are 3.99€ (EU = 5.99€) and will be shown at the time of payment.
How long does delivery take?
The following delivery times apply:
Germany: 1 - 3 working days
Can I track my shipment?
After your order has been shipped, you will receive a shipping confirmation including a tracking number, which you can use to track your shipment and, if necessary, select a suitable drop-off location.