Payment & Shipping
Payment
You have the following payment options with us:
- PayPal
- Klarna Sofort
- Klarna purchase on account
- Credit card (Visa, Mastercard, Amex)
- and much more.
Shipping time
Your order will usually be shipped via DHL within 24 to 48 hours.
Shipment
Shipping is insured via DHL. You will receive a tracking number from us after shipment. Shipping costs are €3.99 within Germany, and €5.99 for other EU countries. If you are from another country and would like to order from us, please contact us using our contact form.
Free shipping from 69 € (DE) | from 89 € (EU).
Shipping to Switzerland
Shipping is insured by DHL. You will receive a tracking number from us after shipment. Shipping costs are €5.99.
Please note : customs duties and taxes may apply, as the tax liability lies with the recipient.
Return shipping
Should one of our products do not meet your expectations, you can return the product within 30 days Return it to us. Once we receive your return, it will take 14 days to process and refund your return.
When returning our products, they must be unused, in their original packaging, unwashed , and in perfect condition . All tags and labels must be attached.
In the case of a return, the shipping costs incurred will not be refunded. If the return was originally free of shipping costs, a flat rate of €3.99 (Germany) or €5.99 (EU + Switzerland) will be charged for the refund.
Complaint
If an item delivered by us is not in order in any way and the 30-day return period has expired, please contact us by email at team@mayan-fashion.de, stating your order number.
It is best to send us pictures in which the defect is clearly visible.